Being able to get in touch with your cloud website hosting provider any time you have any questions or experience any issues is very important and how fast they will respond and react is often essential, in particular when your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are also an easy way to recognize genuine providers from resellers. The second generally respond just to e-mail messages or support tickets and you may need to wait for a whole day or maybe more so as to receive a response. If your issue needs a couple of replies, you will end up losing several days to have a simple problem solved. Using a genuine and trustworthy web hosting company, you should be in a position to contact the support at any time and receive a quick reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all our cloud website hosting
packages are round-the-clock, which means that you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You can pick the best way to contact us based on what your location is or what equipment you are using. We will assist you for almost any hosting-related question that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you're able to take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available all the time and so will we. With plenty of communication options, you're able to select the best way to get in touch with us and inquire about our solutions if you don't have an account yet, or get support if you're already among our customers. You can phone us, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour answer time guarantee, though it hardly ever takes over 20 min to receive assistance regardless of the complexity of the problem. With our customer and technical support services, we will be there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
We know how important it is to have quick support in general, let alone if you operate a whole server, so each dedicated server
that we offer comes with 24/7 support with one-hour reply time guarantee whatever the issue. The service is 100 % free for all the issues with the server or the software that was installed by our admins during the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing section or you can send an email message, and the actual reply time for either rarely surpasses 30 minutes as we have admins available 24x7. If you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you could employ our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, that you can add to your server plan from the billing Control Panel.