There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a support ticket system. This is the least complicated communication method for many reasons. In case no help desk team member is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive bits of info without the need to worry about spelling errors, and if a certain problem requires more time to be solved or a number of replies need to be exchanged, all the information will be in the very same location, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply info or to adhere to instructions, you will have to use no less than two separate admin consoles and this number may grow if you’d like to manage a number of domains. Besides, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a response.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our cloud website hosting isn’t separate from the hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a couple of clicks, without needing to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any ticket that you’ve already sent, if necessary. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to fix a given problem even before you actually submit a ticket. The response time is maximum 60 minutes, which means that you can get quick assistance at any particular moment and if our client care team recommends that you do something inside your hosting account, you can do it on the spur of the moment without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in a single place, so we’ve integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which comes with each semi-dedicated server plan. This will allow you to handle the correspondence with our technical support team along with your semi-dedicated account, which means that you won’t need to remember additional logon credentials for some other admin interface. You will be able to post a new ticket or to track the status of an old one with less than several mouse clicks whilst you are browsing the files hosted in your account. Plus, you can search through older tickets using a clever search function or check relevant knowledge base articles, which provide solutions to commonly encountered difficulties. The built-in trouble ticket system is monitored 24x7 with the maximum ticket response time being just one hour, so there’ll always be someone to help you out.