There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a support ticket system. This is the least complicated communication method for many reasons. In case no help desk team member is available at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive bits of info without the need to worry about spelling errors, and if a certain problem requires more time to be solved or a number of replies need to be exchanged, all the information will be in the very same location, so each party can always see the comments provided by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply info or to adhere to instructions, you will have to use no less than two separate admin consoles and this number may grow if you’d like to manage a number of domains. Besides, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a response.