A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It's an efficient way to get some information about the web hosting services or have some problem resolved as you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced chance of errors when you exchange info like usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you are able to do something different while the agent investigates the issue in question. In addition, you will be able to become a part of a live chat room from any computer which is connected to the web, avoiding the telephone charges that you will need to pay in case you're calling to another country.
Live Chat Support in Cloud Website Hosting
As we acknowledge the fact that numerous issues are often resolved when you speak to a live person, we provide a live chat service for all our potential and existing clients. The chat is available every single day and our support representatives will help you with a wide range of questions and situations. If you aren't our customer yet, you are able to find out more about our cloud website hosting packages and the website hosting environment in general to be certain that your web sites will run effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of troubles with any of our solutions, you can join us on our live chat and we can provide the required details or assist you to troubleshoot the issue. You will need to open a support ticket for certain problems that need longer time or the expertise of a sysadmin, but for a lot of standard problems you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we supply with all our semi-dedicated servers, you will be able to find the the right answers for any questions you may have or have various troubles resolved right away. Our service is accessible every day, so you are able to talk to a representative even on holidays and weekends. In case you're not sure which package would be better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you may join the live chat before purchasing anything. In case you are a current customer, you will be able to get more info about billing issues, account settings along with a number of common technical problems you may encounter, let's say in case you are unable to install an email account in a client on your personal computer. The live chat will save you lots of time no matter where you are or when you get in touch with us.