If you ever have any enquiries in regard to your web hosting plan or you experience a problem with your websites, you’ll need to get in touch with the hosting company’s customer support team. It may not matter how swiftly they’ll respond when you have a general query, but an issue such as a thwarted script update, for example, may lead to your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be out of order. In case you offer goods or services online, any outage will affect your website in a negative way and you may lose current or prospective clients. Lots of web hosting providers, primarily resellers, handle emails and support tickets within twenty four hours, but in the electronic world this is much too long, as customers will hardly ever revisit a site that is not working properly over an extended stretch of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reaction time for any customer support ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and official holidays. Whatever the essence of your inquiry or issue might be, we’ll help you immediately and will supply you with the needed information to solve any problem with your websites. The actual reaction time commonly does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting around for hours on end to get an issue solved or even worse than that – waiting all day only to receive an answer that more information is necessary whilst nothing is resolved. We’ll offer you assistance without any delay simply because we know precisely how invaluable time can be in the dynamic Internet space. The 60-minute response guarantee is valid for any billing or technical enquiry that you may have regarding our cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff members are available all the time and they will respond to any trouble ticket that you post from our web hosting Control Panel within no more than one hour. The ticket response time is guaranteed regardless of whether you’ve got a general question with regards to your semi-dedicated server or you stumble upon a certain obstacle and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24-7-365 to deal with any billing, technical or general issue. If you contact us about anything that’s within our capabilities, we will solve it before we answer, so you won’t have to wait around for hours or days while the problem lingers. If there’s something that you need to do on your end, we will supply you with the needed info – what possible solutions to try, what actions to take, etc.