In case you have ever had a cloud website hosting account before or you have dealt with any other type of online service, you probably know from personal experience that for a lot of things it's better to talk to a live person over the phone than to exchange tickets or email messages. In order to find out more about a particular service before you decide to order it or if something small should be done, for example, it will be far easier and quicker to get it done live. When you are able to speak with representatives by phone, it is also very likely that you are dealing with an actual hosting supplier, not just a reseller. The level of support that you will get over the telephone may differ between different providers - from standard issues to professional technical support. Usually most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complex tech matters are resolved via email and tickets.
Phone Support in Cloud Website Hosting
Because we have live telephone support 14 hours a day, you will be able to contact us and talk to one of our customer support agents to find out more about all of the cloud website hosting that we offer and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on 3 continents so you can call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already a customer, you'll be able to phone us about general and billing issues, or even about some technical issues. In case the situation is strictly technical or it needs longer time to analyze, you should use our ticketing system, which will enable both you and our tech support crew to keep track of the info provided by either side.
Phone Support in Semi-dedicated Servers
Any time you want more info regarding the semi-dedicated servers that we supply, you can call one of the three support lines we have around the world - in the U.S.A., the UK and Australia. In this way, you will be able to check ahead of time if our solutions will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you can get in touch with us on the phone for fourteen hours a day about any billing or common questions. For strictly tech matters you'll have to use our ticketing system in order to communicate with our tech support since someproblems just need longer time to be dealt with, but we can assist you over the phone with numerous minor technical issues as well, saving you efforts and time.