A 99.9% Server Uptime
Our cloud website hosting system is based on a solid, top–of–the–line hardware architecture and a heavily modified version of Linux. This is why, regardless of what your web site is, or how many visitors you have, or even if there is a DDoS attack, our web hosting servers will remain up and your web sites will stay online.
All cloud website hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is essential that you also set up your own network infrastructure. This is the reason why we built a custom internal network in each one of our data center facilities. Relying on top–drawer Juniper routers and switches, our internal network allows for stunningly fast data transmission rates and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, regardless of which web hosting package you’ve chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to decrease all possible risks with our cloud hosting packages and despite the fact that we offer first–rate technical support, there are times when the client is just not happy with what we offer. Or he wants to migrate to a more powerful web hosting solution, such as a VPS server or a dedicated server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely happy, we will give you your money back.
24/7 Technical Support
We have punctiliously picked each individual member of our 24x7 support staff to make sure that we can offer the very best client care service you can get. Each one of our support engineers has lots of years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24/7 – you’ll be able to touch base with them at any time and they’ll get back to you as fast as possible.
Their average ticket response time is well under 20 minutes, while with other web hosting vendors you have to wait for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your queries will be responded to in under one hour.