Customer Support Channels
A 1–Hour Response Guarantee
All your help requests will be dealt with in maximum sixty minutes after the support ticket or email has been received. If your case needs further assistance from a sysadmin, we’ll direct the ticket or the email to the person on duty, right away then leave a comment to inform you that more time will be required for reaching the optimal solution. And if you take advantage of our Optional Admin Services package, all of the server administration services included there will be executed whenever you wish.
An Excellent Technical Support Service
Should you need any assistance with our Web Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, don’t hesitate to reach our tech support team anytime through the ticketing system. Plus, in case you need assistance administering your server, you can make use of our Optional Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, backup hard disk space, etcetera.
An Easy–to–Navigate Help Area
We have provided the Web Control Panel with an extensive knowledge base, which includes elaborate explanations of its features and functions. Also, we have created exhaustive video tutorials that will further reveal to you how to perform a specific action or resolve a common problem. The educational articles and the tutorial video clips are readily reachable from each section of the Web Control Panel through the Help and Videos buttons located in the top right corner.