Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Resolution Warranty

  • Each ticket that you post to the technical assist team will be replied to in about one hour. All general issues will be responded to asap. However, if the assistance question you have sent us calls for help from an experienced technician, we’ll address the ticket to him and will inform you about the delay.

  • Top quality support service
  • Expert Client Assist Service

  • We provide you with 24x7 technical assistance by using a lightning fast ticketing platform built into your Control Panel. You’ll be able to e–mail us anytime about any of the applications that come installed in advance on the virtual server, this includes the selected Linux distribution, the server administration panel and our in–house designed Web Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Web Control Panel that is offered free of cost with your VPS offers you an internal article base. One can find a bunch of illustrative how–to posts and a group of step by step video guides that demonstrate all the basic web site maintenance responsibilities. You can gain access to them by simply clicking the Help or Video keys in the top right part of each Control Panel section.